Making Change Stick: Behavioral Science for Sustainable Adoption

Organizations excel at designing new ways of working, but struggle to make them stick. This highly interactive session explores how behavioral science can bridge the gap between intent and action—transforming best practices into everyday habits in Knowledge Management and Process & Performance Management.

The session features real-life examples, peer-assisted problem-solving, and hands-on activities. Attendees will leave with actionable tools, including a behavioral intervention playbook, micro-commitment cards, and templates for piloting behavioral change. Whether you’re a KM or PPM leader, you’ll gain practical strategies to close the intention–action gap, drive sustainable change, and foster a culture of continuous improvement.

Participants will: 

• Learn how to diagnose behavioral barriers using a practical, reusable tool—the Four Frictions Canvas
• Understand how to simplify decisions, align incentives, and embed feedback loops to drive change adoption 
• Collaborate with participants to create a ready-to-use plan to help improve change adoption, participation, and process adherence