Keeping the Content Quality Bar High

Are you struggling to maintain high-quality content while scaling your knowledge management program? This session shares how a small team transformed its content management system into a trusted knowledge base serving thousands of users by combining community expertise with structured quality controls.

You’ll learn how to balance scale and quality through real examples of building volunteer expert networks, implementing sustainable review processes, and using data to measure impact. The presentation highlights three key innovations: an expert reviewer program, a content quality framework, and practical scaling strategies that keep contributors engaged and quality consistent.

You’ll learn actionable insights to:

• Design and implement a volunteer technical reviewer program to scale content quality.
• Create and apply quality frameworks with measurable metrics to assess content effectiveness.
• Build and sustain engaged technical communities that support continuous content quality improvement.

Designed for knowledge management leaders and content strategists, this session offers practical steps and proven models to scale quality programs while building engaged, high-performing content communities.