How Enterprise GenAI Transformed Knowledge Culture at Infosys

In response to a client’s request, Ramakrishna “Rama” Manne, a management consulting partner at Infosys, knew exactly where to find the documentation, case studies, and cost information needed to quickly develop a proposed solution.   

For Manne, who had been with the firm for more than 20 years, finding connections and solving client problems was second nature. Newer consultants, meanwhile, struggled to find past project deliverables or build forecasts to inform work on new proposals or projects. They faced a common challenge: the knowledge they needed was spread among various internal sites, drives, laptops, and more experienced colleagues. 

That was until Sachin Padhye, also a partner in the global IT service provider’s management consulting division, started digging into technical solutions for this knowledge management conundrum. The problem of hidden or inaccessible knowledge was costing Infosys and its consulting clients millions of dollars per year, so Padhye and Manne knew that solving it would generate significant business value.