Go the Extra Mile for the Last Mile

Published On:
February 20, 2024
Authored By:
APQC
Public Content:
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When customers place an order for delivery, they anticipate receiving it exactly as expected. Having grown accustomed to ordering online and finding the package sitting on their front porch, customers have high expectations. 

However, the last mile of delivery—defined as transporting product to its final destination, often a store, locker, or customer location—is a complex area with room for improvement in the coming years.