Fueling AI Success: Why Every Organization Needs A KM-Powered AI Center of Excellence

As organizations race to adopt AI, many are discovering that successful implementation requires more than just new technology—it requires a strong knowledge management foundation. In this webinar, Badou Bousso, Knowledge Manager for the Canadian Medical Protective Association, explored how establishing an AI Center of Excellence can provide the structure, governance, and organizational support needed to drive responsible and effective AI adoption. Using practical examples and lessons learned, he discussed how KM principles help organizations build AI literacy, address employee concerns, manage shadow AI, capture critical knowledge, and create an environment that accelerates learning and innovation. Attendees gained insights into building a sustainable framework for human-AI collaboration while ensuring AI initiatives remain secure, aligned, and strategically grounded.

This is a copy of the presentation slides. View the video.