Finding Experts: How One Pharma Company Unlocked Its Technical Expertise

Many large organizations find they need centralized search solutions for identifying employees who possess specific skills and expertise.

At one global pharmaceutical company, which asked to remain anonymous, senior leaders recognized the need to capture and catalogue the expertise of their technical workforce. The goal was to use this information not for talent management but for assembling project teams, solving problems, and collaboratively overcoming challenges. 

To learn more about what the company developed and how it works, Lynda Braksiek, APQC’s principal researcher for knowledge management, interviewed the manager of the company’s knowledge management function.