Everyone Is Happy...Until They Are Not

The finance team at Consumers Energy worked hard to provide their colleagues and business partners with the finance information they needed to do their jobs effectively. This commitment ensured that everyone was happy… until they were not.

Attendees of this session gained tools for effective problem-solving. The presenter focused on ways to identify process waste and the root cause of the problem.  

This is a copy of the presentation; click here for a summary of the session.