Direct and Indirect Procurement Trends: Business-to-Consumer

As part of ongoing research in procurement, in 2024, APQC gathered information on the latest trends in direct and indirect procurement. This research provides a business-to-consumer (B2C) snapshot of the current state of direct and indirect procurement, including procurement challenges, supplier relationship management, deployment of purchasing application, cloud environment, use of technologies in procurement processes, and more. 

This report is specific to B2C organizations. Click here for the cross-industry report.