Chatbots and Intelligent Personal Assistants: Emerging Technologies for Knowledge Management

Published On:
April 2, 2019
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A chatbot or intelligent personal assistant is a software application that acts as a virtual agent and conversationally responds to human enquires. This article describes the basics of chatbots and intelligent personal assistants, the difference between them, their potential implications and uses for KM, and how real-world organizations are using these tools to enable the flow of knowledge.