Changes in APQC’s PCF Users Over Time

APQC’s Process Classification Framework (PCF)® creates a common language to discuss, benchmark, and organize the work that businesses perform. The PCF reduces the effort needed to develop and manage a variety of enterprise models in an organization.
In March 2025, APQC conducted the Best Practices in Process Frameworks survey to learn how organizations are leveraging process frameworks. This infographic focuses on how survey participants are using the PCF and how that usage has changed over time.