Automating the Sales Order Entry Process: Real-World, Pressing Support for a Cogent Business Case

APQC surveyed organizations with high transactional volumes or just-in-time inventory strategies on the ability of automation in the sales order process to lower transaction labor costs, improve the customer experience, and directly/indirectly increase revenue. By examining strategic and organizational concerns, enabling technology, and automation measures, APQC’s research confirms that automating the order entry process cuts costs and reduces cycle times, as well as indicates how automation delivers surprising customer benefits and employment outcomes.