Ask, Receive, Repeat: Harnessing Gen AI to Transform Knowledge Management

Finding the right information, at the right time, in the right place, in the right context is critical for business success. Managing and utilizing organizational knowledge is challenging due to information overload, siloed data, and difficulty in retrieving relevant information.

Presenters explored the transformation of a global management consulting firm’s knowledge management (KM) function through the introduction of generative artificial intelligence (AI). They delved into key challenges and imperatives for effective KM along with specific use cases and a demonstration of how generative AI has been applied to improve KM practices at the firm. To tackle information overload and siloed data, the KM team implemented a centralized platform using large language model (LLM) tools for search, accessibility, and relevance, resulting in a 50% reduction in search times and an 80% increase in end-user satisfaction. 

Participants gained practical strategies for integrating similar solutions in their organizations, leaving with insights to improve knowledge accessibility, retention, sharing, and reuse to enhance and measure business efficiency.

This is a summary of the session; click here to access the presentation slides.