Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework® (PCF) provides a common language and open standard that allows organizations to see and discuss their activities from an industry-neutral viewpoint.
While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply, and nuances in processes may occur by industry. As a result, APQC is releasing industry-specific frameworks to enable faster, more relevant use and comparisons. IBM provided the subject matter expertise and intellectual property to develop and donate these industry PCFs in support of open standards.
The Telecommunications PCF features processes for infrastructure planning, enterprise architecture management, defining channel strategy and service levels, new service development and rollout, supply chain management, service activation, and customer relationship management.
The PCF is written in United States English language format.
Click here to access the Excel version of this framework.
Please note that this version of the PCF was codeveloped with IBM and is subject to specific license terms, a copy of which are included with the download file. Review the license terms carefully before using the PCF.