Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The Process Classification FrameworkSM (PCF) provides a common language and open standard to allow organizations to see and discuss their activities from an industry-neutral viewpoint.
While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply such a framework. As a result, APQC releases industry-specific frameworks to enable faster, more relevant comparisons. Microsoft provided the subject matter expertise and intellectual property to develop this retail industry PCF.