Effective benchmarking requires common definitions and processes. Like a shared language, organizations need to make apples-to-apples comparisons to obtain accurate benchmarks and metrics. The original Process Classification Framework® (PCF) provides a common language and open standard that allows organizations to see and discuss their activities from an industry-neutral viewpoint.
While cross-industry content is valuable, APQC recognizes that for some industries it is more difficult to apply such a framework. As a result, APQC releases industry-specific frameworks to enable faster, more relevant comparisons. Microsoft provided the subject matter expertise and intellectual property to develop this retail industry PCF.
Click here to access the Excel version of this framework.