Research Bundle: Artificial Intelligence

This article provides guidance for aligning KM’s most important strengths and strategies with AI and reviews the key change management strategies and practices that your KM team should bring to the table for AI. 

This report details original research, with more than 549 global participants, that examines how AI is enabling KM, and the role KM teams play in their organization’s AI strategy and deployment. 

This article explores the current state of AI for KM and the importance of focusing on change management and partnerships with IT as two critical success factors for AI implementation. 

This article highlights an interview with Thomas H. Davenport, noted AI and IT author and professor, on how AI-based technologies can benefit knowledge management teams.

This case study focused on the AI-powered knowledge base at Novartis. The solution was developed to reduce duplicative efforts in market research and drug commercialization, and more recently expanded to store, search, and repurpose strategic internal and external knowledge, unlocking substantial value for the business.