Building on more than 10 years of business research and consulting experience, Holly Lyke-Ho-Gland is a principal research lead who conducts and publishes APQC research on process management and improvement, quality, project management, measurement, and benchmarking for APQC’s Process and Performance Management research team. Her research supports APQC members and clients across disciplines and centers on helping professionals and project managers solve business problems with strategy, process and measurement.
Holly regularly partners with other APQC research leads to look at improving the end-to-end business processes in areas such as procure-to-pay or order-to-cash where true improvement rests in the entire process versus one functional department. On a biannual basis, she conducts APQC’s extensive research survey and report on The Value of Benchmarking as well as annual surveys and reports on how organizations adopt and use the Process Classification Framework®.
She is a regular contributor for APQC’s blogs on topics of process and performance management, benchmarking, and IT and organizes monthly webinars on these topics for APQC members and subscribers. A few of her more in-depth research reports include, Transformational Change: Making It Last and The Value of Benchmarking.
She has written multiple articles for CMO.com, SCIP Insights, Industry Week, and BPTrends and has presented at multiple conferences and events on topics such as change management, employee empowerment, corporate responsibility, sales management, and sustainability.
Holly has extensive experience in both quantitative and qualitative research. She has developed the methodology for several best-practice benchmarking consulting projects in open innovation, resource management, sustainability, and “voice of the customer.” She also has extensive experience in developing and training research staff on survey development, analysis, and reporting.
Prior to joining APQC in 2013, she worked as the research lead for Frost & Sullivan’s functional best practices team, specializing in corporate strategy, corporate development, and innovation. During this time, she co-developed the company’s best-practice case study methodology, managed training, participated in several consulting projects, managed all departmental surveys, and introduced the use of “voice of the customer” feedback surveys for research agendas throughout the organization. She was recognized as Frost & Sullivan’s North American Researcher of the Quarter and Researcher of the Year in 2010 and was a member of the company’s All Stars Analyst Program for three years.
Holly earned her master’s degree in sociology from Sam Houston State University.