Supporting Transformational Change Through Knowledge Management



Change is hard. Even armed with every change theory ever invented, it is profoundly difficult to convince employees—not to mention their managers—to exit their comfort zones and embrace new ways of working. And after successfully implementing a large-scale change, an organization must continuously remind people about and reinforce the new processes to prevent reversion back to old habits and well-established patterns of behavior. 

This article discusses the interplay between change management and knowledge management, including how KM programs leverage change strategies in order to shift employee attitudes toward knowledge sharing and how KM approaches can be used to support large transformational change efforts inside organizations.


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