Building Relationships in a Large, Complex Organization: A Sample KM Use Case Scenario



  • Type:
  • Published:
  • September 27, 2012
  • Author:
  • APQC
  • Pages:
  • 3
  • Price:
  • Member: FREE
Classic Content

To design effective tools and approaches for knowledge sharing and collaboration, a knowledge management (KM) team must understand the needs of rank-and-file employees. Scenario planning is one tool that can be used to gain insight into a KM program’s internal customers, how they approach knowledge-related tasks, and the challenges they face in their everyday work. APQC recommends that KM teams run through relevant scenarios to determine the right audiences for current KM approaches and identify gaps where new capabilities may be needed.

This document contains an example of a KM use case scenario completed with APQC’s use case scenario template. The example profiles a new hire trying to build relationships with colleagues and navigate the complexities of a large organization.

Comments (0)

The content of this field is kept private and will not be shown publicly.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Allowed HTML tags: <a> <em> <strong> <cite> <code> <ul> <ol> <li> <dl> <dt> <dd> <i> <b> <u> <p>
  • Lines and paragraphs break automatically.

More information about formatting options