Workshops

Join us for pre-conference workshops - April 16-18, 2018

Spend a little time before the conference learning the skills and techniques you need to master the most important KM approaches. Choose to attend an array of half-day and full-day workshops–designed for beginner to advanced level practitioners–led by APQC experts. 

Workshop registration is not included in the full conference registration. Course materials (provided electronically post conference), continental breakfast (for a.m. workshops only), and lunch are included in the fee. You may attend only one full day course per day or two half-day (one A.M. and one P.M.) sessions per day. These workshops are subject to a maximum number of participants and usually sell out fast, so register today! Ranges from $425 to $975 per workshop. APQC members receive discounted pricing. Click here for registration.

Workshop Schedule | Workshop Descriptions | Workshop Pricing

Workshop Schedule

We know that choosing which workshops to attend could be a bit overwhelming, but we are here to help. Contact us for workshop suggestions.

  Day 1
Monday, April 16
Day 2
Tuesday, April 17
Day 3
Wednesday, April 18

AM

8:00a

-12:00p

PM

1:00

-5:00p

 

FULL DAY

8:00a

-5:00p

 


Workshop Descriptions

Approach-Based Workshop Descriptions

Conversation That Unleashes Organizational Knowledge

Organizations depend on employee knowledge to boost current and future performance. Yet, there is solid evidence that in team or group settings employees too often choose silence over challenging ideas. They refrain from offering their own ideas that, if heard, could significantly increase the group’s effectiveness. To unleash this much-needed knowledge two elements need to be in place: 1. productive conversation skills, and 2. processes that bring about psychological safety. In this interactive workshop, participants practice these skills with each other, as a way to test and validate the concepts. Participants learn to:

  • engage in productive conversations on tough issues;
  • participate in meetings in a way that creates psychological safety;
  • strengthen learning and relationships through an authentic exchange of viewpoints; and
  • challenge ideas while preserving face for one’s self and others.

Date(s) Offered: Wednesday, April 16
Duration: Full Day
Workshop Level: to


Design, Launch, and Sustain Your Communities of Practice

Focusing on the third and fourth phases of APQC’s CoP Framework, this workshop will help KM teams learn techniques to design, launch, and sustain CoPs. Whether the organization is new to CoPs or has established groups it wants to take to the next level, this workshop offers best practices and lessons to position CoPs for success. Workshop participants will engage in conversations and activities that address topics such as: CoP roles and resources, change management and measures for CoPs, and critical success factors to sustain CoPs.

Date(s) Offered: Monday, April 16 (P.M.)
Duration: Half Day
Workshop Level: to


Knowledge Mapping

APQC defines a knowledge map as a visual representation of an organization’s internal and/or external knowledge resources. Organizations use knowledge mapping to think through their end-to-end business processes and then determine what knowledge is needed to execute the steps in those processes. Creating a knowledge map with a detailed understanding of the critical information and knowledge needs of the business is crucial to any knowledge management initiative, whether enterprise-wide or focused on a specific business process. This workshop will focus on the tactical steps and tools to scope and complete a knowledge map, identify and analyze knowledge gaps, and use the insights from knowledge mapping to enhance critical business processes. Participants should have a specific area of need or process in mind to attend this workshop.

Date(s) Offered: Tuesday, April 17 (A.M.)
Duration: Half Day
Workshop Level: to


Plan and Align Your Communities of Practice Strategy

Communities of practice (CoPs) are one of KM’s foundational approaches to help knowledge flow across the enterprise. CoPs are important because they nurture and harness the raw material of this millennium—knowledge—in the service of your organization. Using APQC’s CoP Framework as its foundation, this workshop will focus on tips and techniques to help you plan your organization’s CoP strategy and align it with the enterprise business strategy. Workshop participants will engage in conversations and activities that address topics such as how to align with stakeholder needs, CoP charters (why are these important?), and organizational readiness for CoPs.

Date(s) Offered: Monday, April 16 (A.M.)
Duration: Half Day
Workshop Level: to


Process Essentials for Knowledge Management

This is a process management workshop geared toward KM professionals. Participants will develop their understanding of process management from real-world case studies and examples, as well as APQC subject matter expertise. The workshop is organized around APQC’s Seven Tenets of Process Management and the characteristics of high-performing, best-practice process managed organizations. The seven tenets provide a framework for understanding and assessing an organization’s process management capabilities and maturity. During this workshop you will be introduced to:

  • The seven tenets of process management
  • How the seven tenets work together to build a strong process management approach

Date(s) Offered: Wednesday, April 18
Duration: One Full Day
Workshop Level: to


Transferring Critical Knowledge

Capturing critical knowledge and making it available when and where it’s needed is at the core of the KM value proposition. However, before an organization can connect employees to key knowledge assets, it must determine what those assets are. This interactive workshop will give participants tools to understand what knowledge is truly critical to their organizations and determine the most urgent priorities for capture and transfer. It will include an overview of established best practices and examples from leading organizations. The instructors also will walk through a series of knowledge mapping techniques (including process- and role-based mapping) to identify critical knowledge and reveal gaps and inefficiencies. Participants will leave with an understanding of how to match their organizations’ knowledge needs with the right capture and transfer approaches and how to use a knowledge risk matrix to evaluate competing priorities.

Date(s) Offered: Tuesday, April 17 (P.M.)
Duration: Half Day
Workshop Level: to


Change Management Workshop Descriptions

Breaking Down the Barriers to Knowledge Management

It is vital to appreciate the culture of your organization and what drives people’s behaviors before trying to implement any type of enterprise-wide change.  This workshop will focus on the 10 common impediments to knowledge sharing inside organizations. Workshop participants will learn techniques to systematically identify and mitigate these common knowledge sharing barriers in the context of their own organizations.  Collaborative exercises will help participants understand how these barriers impact employee behaviors and what approaches can be used to improve the movement of knowledge through the organization. 

Date(s) Offered: Tuesday, April 17 (A.M.)
Duration: Half Day
Workshop Level:   to


KM Engagement Practices That Work

High levels of engagement and participation are the hallmark of virtually every successful knowledge sharing and collaboration strategy. This workshop will provide the design principles needed to help KM leaders understand their organizational culture before trying to change it.  Participants will learn about proven change methods and ways to build a rationale and actionable change strategy for KM engagement. Learn how to identify the barriers found in your organization and develop or apply approaches to eliminate the barrier. In addition to discussion and collaborative activities, the workshop will include case studies on how to create and sustain an environment that motivates employees and conveys to them the value of knowledge sharing and transfer. 

Date(s) Offered: Wednesday, April 18 (A.M.)
Duration: Half Day
Workshop Level:


Techniques for Communicating Knowledge Management

In the context of KM, APQC defines communication as conveying values, context, and purpose; explaining strategy and intent (especially to leaders); or getting information to the right people at the right time.  Such communications raise awareness of KM efforts and drive participation. This workshop will bring the best of APQC’s KM communication methodologies, processes, and templates to bear on participants’ KM communication plans. The focus will be on communication strategies and tactics that help participants create a roadmap that moves from building awareness and understanding to commitment and action.

Participants will learn:

  • Techniques (e.g., relationship maps, stakeholder analysis) to identify KM stakeholders
  • Ways to identify the message(s) and the call to action
  • Ways to draft messages that promote KM awareness and participation
  • Guidance to create a KM communication plan  

Date(s) Offered: Wednesday, April 18
Duration: One Full Day
Workshop Level:   to


Measurement Workshop Descriptions

Building a Business Case for Knowledge Management

To receive ongoing support and funding, your knowledge management (KM) strategy must be founded on a solid business case that demonstrates a deep understanding of your organization’s critical knowledge needs. This workshop will focus on practical tools and techniques to help KM leaders and managers build business cases for KM that will engage senior leadership and secure their commitment. Participants will learn to articulate all the key components that make up an effective business case, including a problem statement, scope, objectives, and opportunity.

Date(s) Offered: Tuesday, April 17
Duration: One Full Day
Workshop Level: to


Create a the Value Path for Your KM Approach

Organizations are constantly asking about the return on investment and cost benefits from developing and implementing knowledge management (KM). APQC’s Knowledge Analytics℠ is an effective process used to demonstrate the linkage between KM and business outcomes. 

This workshop will introduce participants to a variety of processes and tools to track the impact of KM activities on business processes and organizational outcomes. Value scope statements will be used to understand business outcome expectations and guide the discussions in this workshop.  In small group exercises, participants will learn how to develop and align KM measures to business measures using value path analysis and APQC’s Measurement Alignment Worksheet.

Date(s) Offered: Wednesday, April 18 (P.M.)
Duration: Half Day
Workshop Level: 


Strategies for Measuring Knowledge Management

Many organizations struggle to measure the gains that knowledge management promises to offer. However, measures are vital to build buy-in and show KM leaders and managers where they are succeeding and where further investment is needed in order to achieve knowledge-related objectives. This workshop will focus on capabilities and processes to systematically measure the efficiency of KM. Through discussion and activities, participants will learn what measures are appropriate for the KM approaches they are using and how to track and interpret those measures over time. This workshop is appropriate for organizations that are working to develop their KM programs and build standard, replicable KM processes.

Date(s) Offered: Wednesday, April 18 (A.M.)
Duration: Half Day
Workshop Level:


Strategy Workshop Descriptions

Develop a Knowledge Management Strategy

This workshop will walk organizations through the first two phases of APQC’s Knowledge Management Program Framework: creating a call to action for KM, and developing an associated KM strategy that is aligned to organizational goals and business imperatives. This session leverages APQC’s Levels of Knowledge Management Maturity℠ as the foundation for creating and managing processes that help knowledge flow to the right people at the right time so they can act on it and impact organizational performance.  After reviewing best practices and examples from APQC’s research, participants will leave the session with the beginnings of a KM strategy for their organizations.

Date(s) Offered: Monday, April 16 (A.M.)
Duration: Half Day
Workshop Level: to


Evolve and Sustain Your Knowledge Management Program

This workshop will offer guidance to help organizations evolve, sustain, and continuously improve their KM programs. Using proven practices and methods from APQC’s KM Portfolio Assessment Process, participants will develop use cases documenting real-life scenarios focused on their current KM capabilities (e.g., approaches, activities, processes, or tools). A peer assist process will provide participants with feedback and insights into improving their scenarios. Participants will leave the session with ideas and techniques for implementing changes to their existing KM capabilities. Participants attending this workshop should have existing KM capabilities implemented and used across their organizations. This workshop is not recommended for individuals who do not have an existing KM program.

Date(s) Offered: Monday, April 16 (P.M.)
Duration: Half Day
Workshop Level: to


The Executive Leader’s Role in Knowledge Management

Whether launching a large transformative initiative or keeping one fresh, now is the time to achieve a higher return on investment with fewer mistakes. Building on two decades of APQC’s knowledge management work with some of the best knowledge-driven organizations in the world, participants will explore seven habits of highly effective knowledge leaders. Using a personal worksheet and collaborative working sessions, participants will learn:

  • How to identify critical knowledge requirements
  • Tips and techniques to embed knowledge sharing and transfer in the flow of work
  • Proven engagement tactics
  • The leader’s role in the discovering when the individual is most open to learning

Data from APQC research will be used to provide leaders with a business case for advancing their knowledge management efforts.

Date(s) Offered: Wednesday, April 18 (P.M.)
Duration: Half Day
Workshop Level:   to


Organizational Readiness for Knowledge Managers

An organizational assessment provides your organization with a rigorous and objective external view.  It evaluates your performance from a systems, process, and people perspective in order to offer a multi-dimensional appraisal. It also helps leaders understand the organization’s strengths and opportunities for improvement, outline next steps on its continuous improvement journey, and determine how to incorporate the findings into the strategic plan.

This workshop is highly interactive, enabling participants to think about and discuss their own organizations and their level of maturity. During this workshop you will have the opportunity to:

  • Understand the seven core components of an effective system
  • Learn the benefits of an external review
  • Conduct a quick “check-up” of your own organization
  • Gain insight from other organizations’ experiences

This workshop is targeted toward individuals wanting to better understand the current state of their organizations. 

Date(s) Offered: Monday, April 16 (P.M.) and Tuesday, April 17 (P.M.)
Duration: Half Day
Workshop Level:   to


Strategic Planning for Knowledge Management

According to APQC data, a KM strategy keeps the focus on key business problems and opportunities—and keeps you from losing your way. APQC has found that a robust strategic planning process yields a well-thought-out strategy document that captures the essence of your organization’s knowledge management needs, focus areas, and elements for success.  This interactive, full-day workshop will focus on the process steps required to develop, align, and execute a KM strategic plan.  Participants will be introduced to a four-phase strategic planning methodology, as well as common definitions and terms used in strategic planning. Using APQC’s strategic planning worksheets, participants will be guided through developing goals, objectives, strategies, and actions for KM. The workshop is intended for intermediate and advanced practitioners who have an existing KM strategy and want to hone their strategic plans and strategic planning skills.

Date(s) Offered: Tuesday, April 17
Duration: One Full Day
Workshop Level:   to