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APQC Process Classification Framework®
APQC Process Classification Framework®

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What Are the Most Appropriate KPI's for BPM Measurements You Typically Pull From APQC's PCF (Process Classification Framework)?

APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more.

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