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  • Membership

    Membership

    Membership provides you — and every employee in your organization — access to research-based best practices, benchmarking tools, process performance data, and expertise.

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    • Why Become a Member?
    • List of Current Members
    • Read Our Member Stories
    • Watch a Membership Overview Demo
    • Contact Us About Membership
    • Choose From Multiple Membership Types
      • Enterprise Membership
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      • Knowledge Management Membership
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      • Financial Management Membership
      • Human Capital Management Membership
      • Education Membership
  • Resources

    Resources

    Access thousands of research-based tools and resources as well as a worldwide network of more than 250,000 professionals dedicated to process and performance improvement and knowledge management.

    • Resource Library
    • Benchmarks On Demand
    • Blog
    • Training & Certification
      • Training Catalog
      • Certified Process Manager
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      • Certified Process Manager - Hosted by SAP
    • Monthly Newsletter
    • Events & Webinars
      • Annual APQC Conference
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      • Assess Capabilities and Performance
      • Strategy Development
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    • Benchmarking
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      • License Performance Data & Benchmarks
      • Custom Benchmarking
      • Sponsored Research and Data Collection
    • Organizational Assessments
      • Open Standards Benchmarking Assessments
      • Rapid Performance Assessments
      • Capability Assessments
    • Research Agenda
      • Research Bundles for Purchase
  • APQC Process Classification Framework®

    APQC Process Classification Framework®

    APQC’s Process Classification Framework® (PCF) is a reliable and robust framework used by hundreds of leading companies worldwide.

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    • APQC Process Classification Framework® (PCF) Overview
    • Download the Cross-Industry PCF
    • Download an Industry-Specific PCF
    • How Organizations Use the PCF
    • PCF Frequently Asked Questions
    • Become a Certified Framework Professional
    • Enroll in the Process Design Essentials Course
    • Enroll in the Process Framework Essentials Course
    • Enroll in the Process Basics Learning Path (5 courses)
  • Expertise

    Expertise

    APQC's expertise focuses on five core functional areas. With APQC membership, you and every employee in your organization can access case studies, benchmarks, best practices, and other timely content for more than 70 process areas within these areas.

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    • Knowledge Management
      • Interactive KM Framework
      • What is Knowledge Management?
      • Start Your Program
      • Develop a Strategy & Program
      • Assess Your Program
      • Choose the Right Approach
      • Identify & Map Critical Knowledge
      • Communities of Practice
      • Excellence in Knowledge Management
    • Process & Performance Management
      • Performance Management
      • Process Management
      • Data & Analytics
    • Financial Management
      • Finance Transformation
      • Financial Planning & Analysis
    • Supply Chain Management
      • Open Innovation
      • Supplier Relationship Management
      • Supply Chain Planning
    • Human Capital Management
      • Human Capital Management Strategy
      • Learning and Development
      • Talent Acquisition
      • The Employee Experience
    • End to End Processes
  • About Us

    About Us

    A non-profit organization, we provide independent, unbiased, and validated research and data to our more than 1,000 organizational members in 45 industries worldwide.

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    • What We Do
    • In The News
    • Our Team
    • Global Thought Leadership Institute
    • C. Jackson Grayson Scholarship
    • Our Guiding Principles
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APQC (American Productivity & Quality Center) is the world’s foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and insights organizations need to support decision-making and develop internal skills. Learn more.

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