Member Success Manager

Present APQC sold services to contacts from member and non-member organizations.  Assist in establishing APQC as the premier research and content provider to organizations involved in continuous improvement, knowledge management, benchmarking, performance improvement, and business process re-engineering.


  • Build and maintain relationships across a set territory
  • Generate revenue through successfully selling APQC memberships (a subscription type of service available to organizations worldwide)
  • Achieve a quote of $40k/month or $480k/year on products with a price point of $11k - $25k
  • Assist in renewal of existing APQC members
  • Increase the number of contacts in APQC's customer database within assigned accounts through referrals, cold calls, follow-up phone calls, webinars, and other appropriate means
  • Identify consulting opportunity leads to enhance the use of APQC research in assigned accounts
  • Respond to marketing inquiries in a timely manner
  • Maintain member information in the customer interaction database and opportunity tracking database, and provide input to other APQC groups to improve APQC's product and service offerings.

Qualifications & Skills:

  • Minimum 3 years inside/telephone sales experience (most recent employment must reflect this experience) 
  • Experience in a consultative sales environment with intangible products and services to business and professional environments.
  • Three to five years of experience generating leads through cold-calling activities.
  • Experience presenting to mid-management within complex organizations.
  • Strong closing skills.
  • General business knowledge
  • Excellent interpersonal skills.
  • Thorough knowledge and experience with PC-based computer systems, client management systems, work processing, spread sheets, and database software.

APQC is an Equal Opportunity Employer

Interested candidates should forward their resume to Ashley White

Contact Ashley Arrow with stem