Member Success Manager
Present APQC sold services to contacts from member and non-member organizations. Assist in establishing APQC as the premier research and content provider to organizations involved in continuous improvement, knowledge management, benchmarking, performance improvement, and business process re-engineering.
Responsibilities:
- Build and maintain relationships across a set territory
- Generate revenue through successfully selling APQC memberships (a subscription type of service available to organizations worldwide)
- Achieve a quote of $40k/month or $480k/year on products with a price point of $11k - $25k
- Assist in renewal of existing APQC members
- Increase the number of contacts in APQC's customer database within assigned accounts through referrals, cold calls, follow-up phone calls, webinars, and other appropriate means
- Identify consulting opportunity leads to enhance the use of APQC research in assigned accounts
- Respond to marketing inquiries in a timely manner
- Maintain member information in the customer interaction database and opportunity tracking database, and provide input to other APQC groups to improve APQC's product and service offerings.
Qualifications & Skills:
- Minimum 3 years inside/telephone sales experience (most recent employment must reflect this experience)
- Experience in a consultative sales environment with intangible products and services to business and professional environments.
- Three to five years of experience generating leads through cold-calling activities.
- Experience presenting to mid-management within complex organizations.
- Strong closing skills.
- General business knowledge
- Excellent interpersonal skills.
- Thorough knowledge and experience with PC-based computer systems, client management systems, work processing, spread sheets, and database software.
APQC is an Equal Opportunity Employer
Interested candidates should forward their resume to Ashley White
Contact Ashley