Member Success Manager

• Build and maintain relationships across a set territory
• Generate revenue through successfully selling APQC memberships (a subscription type of service available to organizations worldwide)
• Achieve a quote of $40k/month or $480k/year on products with a price point of $11k - $25k
• Assist in renewal of existing APQC members
• Increase the number of contacts in APQC's customer database within assigned accounts through referrals, cold calls, follow-up phone calls, webinars, and other appropriate means
• Identify consulting opportunity leads to enhance the use of APQC research in assigned accounts
• Respond to marketing inquiries in a timely manner
• Maintain member information in the customer interaction database and opportunity tracking database, and provide input to other APQC groups to improve APQC's product and service offerings.

• Minimum 3 years inside/telephone sales experience (most recent employment must reflect this experience) 
• Experience in a consultative sales environment with intangible products and services to business and professional environments.
• Three to five years of experience generating leads through cold-calling activities.
• Experience presenting to mid-management within complex organizations.
• Strong closing skills.
• General business knowledge
• Excellent interpersonal skills.
• Thorough knowledge and experience with PC-based computer systems, client management systems, work processing, spread sheets, and database software.
   

APQC is an Equal Opportunity Employer