This collection features Credit and Collections data and practices from APQC's Open Standards Benchmarking® surveys for Accounts Receivable and Customer Credit and Invoicing…
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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Financial Management Blueprints for Success
Blueprints for Success are comprehensive reports that are great starting points for following financial management innovators. These reports include: frameworks for financial…
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The metric "Cycle time in Days to Resolve an Invoice Error" tracks how long it takes to resolve invoicing errors and disagreements about account balances, including contract…
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Invoice errors happen either through human error, or increasingly, from contract disputes. This article discusses how to reduce the time it takes for finance teams to fix…
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This collection features Accounts Receivable (AR) and invoicing data and practices from APQC's Open Standards Benchmarking® survey for Accounts Receivable and Collections and…
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Data and Measures|
Accounts Receivable Key Benchmarks: Cross-Industry
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Accounts Receivable Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Perform revenue accounting”…
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Customer Invoicing and Credit Key Benchmarks
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this collection highlights financial management customer invoicing and credit…
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Data and Measures|
Customer Credit and Invoicing Key Benchmarks: Cross-Industry
Prepared using data from APQC’s Open Standards Benchmarking in customer invoicing and credit, this table highlights financial management customer invoicing and credit key…
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The total cost to invoice customers is an important KPI that measures the efficiency of your sales and accounting teams and the health of the invoicing process itself. This…
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Articles|
The Real Cost of Invoicing
This article discusses how to use the metric Total cost to perform the process "invoice customer" per invoice processed to benchmark your accounts receivable process. APQC…
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Infographics|
Number of FTEs that Perform the Process "Process Accounts Receivable (AR)" per $1 Billion Revenue
Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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Articles|
Measuring Accounts Receivable Efficiency: FTEs per $1 Billion of Revenue as a Key Benchmark
Accounts receivable (AR) is one of the most critical and high-volume processes that organizations carry out. Delays in this process mean less working capital and liquidity,…
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Knowing where an organization stands relative to others (or relative to itself in the past) allows an organization to dig more deeply into the strength of its performance and…
Measure Spotlight Results
(1 - 5 of 48 Results)Cycle time in days from transmission of invoice to receipt of payment
Personnel cost to perform the process "process accounts receivable (AR)" as a percentage of the total process cost
Number of customer accounts per FTE that performs the process "process accounts receivable (AR)"
Days sales outstanding
Total cost to perform the process "process accounts receivable (AR)" as a percentage of revenue
