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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Measure Spotlight Results

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Other cost to perform the function "manage information technology", including depreciation/amortization, per $1,000 revenue

Total IT external personnel cost per $1,000 revenue

Total cost to perform the process group "manage the business of information technology", including depreciation/amortization, per process FTE

Total cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per process FTE

Business entity revenue per business entity FTE
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