
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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In its 2025 Supply Chain Management Priorities and Challenges research, APQC asked supply chain professionals about their expectations and trends for the year ahead. With…
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Reducing Voluntary Turnover
Voluntary termination (also called voluntary turnover) occurs when employees leave your organization of their own accord for any reason. While every organization should…
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In 2018, 2024, and again in 2025, APQC carried out survey research to better understand the common challenges and priorities associated with operational KPIs for process and…
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All knowledge management (KM) programs need some kind of dedicated staff. But when it comes to the size of the KM team, APQC finds that bigger is not necessarily better. Even…
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In most organizations, the KM core team is relatively lean. These staff members often support thousands of end users in different functions and business units, making it…
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In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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Evolving Financial Operations: Insights From the 2024 Finance Shared Services Benchmarking Study
In November 2024, Brad DeMent and Trey Robinson from management consulting firm ScottMadden delivered a webinar to discuss the results of their latest finance shared services…
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In our annual Process and Performance Management Priorities research, APQC surveyed 296 process and performance management professionals to identify common challenges and…
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What makes the difference between KM teams that are highly engaged and effective at the work of change management and those that are not? We’ve found that the most effective…
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Many organizations struggle to improve core processes. At a minimum, process improvement requires governance structures to manage and coordinate improvement projects, methods…
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How to Get Employee Buy-in for Measurement
APQC's research shows that the top priority for organizations in the category of measurement is establishing a data-driven culture (44%) followed by ensuring performance…
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Picking Process Measures and Benchmarking: How to Apply the Process Classification Framework (PCF)
Organizations know that choosing the right measures is a critical step in generating meaningful insights and reports. A well-balanced set of measures provides actionable…
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In this article, we review six productivity measures for finance that small organizations can use to measure and track the health of their finance function:total cost to…