Six Sigma: Going Beyond Manufacturing

Published On:
April 05, 2010
Authored By:
APQC
Members-Only Content:

Despite the proliferation of quality-enhancement tools in recent years, many businesses (particularly service-oriented ones) are lagging in terms of quality performance. Six Sigma's proven methods have led many organizations to best-in-class performance. Service-oriented organizations should not overlook the opportunities for improvements it provides. This article explains why.