Cindy Hubert

Cindy Hubert, Executive Director of Delivery Services

Cindy Hubert is the executive director of APQC’s Delivery Services group, which provides individualized and collaborative approaches to solving business problems and addressing strategic needs.

Over the past 15 years, Hubert and her team have worked with more than 400 organizations to apply relevant and current performance information to improve and transform their core business processes using APQC’s methodologies in knowledge management, performance improvement, and benchmarking. Hubert and her team provide in-depth assessments; development of strategies; design and implementation of methods based on best practices; and measures and performance management systems and processes focused on knowledge management, process and performance capabilities, and maturity.

Her background includes developing knowledge management, business process management, and measurement systems—process redesign, quality programs, and large-scale change initiatives supported by training programs, communication strategies, and competency models. She has worked with a variety of industries including oil and gas, manufacturing, health care, financial, retail, nonprofit, and consumer products. Prior to being named executive director of Advisory Services, Hubert served as APQC’s director of knowledge management and learning.

Hubert is also the co-author of a new book on KM with APQC President Carla O'Dell, The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business", released in March 2011.

Before joining APQC in 1995, Hubert spent 15 years in the oil and gas industry as a controller and in the retail industry as a general manager. She has also served as an instructor in a Knowledge Management & the Transfer of Best Practices course at Rice University’s Executive Education Graduate School of Management. A graduate of the University of Texas at Austin, Hubert received a bachelor’s degree in business administration and marketing with emphasis in accounting and finance.