Building and Sustaining Communities of Practice (Best Practices Report)

This classic best practice report discusses the nature and role of communities and learn how to create and maintain them. The report provides compelling evidence that these communities—which create, gather, and share knowledge as part of formal knowledge management efforts—are assuming a new role in knowledge work and knowledge management systems. Learn about the types of communities and their characteristics; how communities fit within a KM strategy; successful approaches to planning, initiating, and sustaining communities; necessary support structures and roles; enablers such as information technology; and measurement and assessment.