Use Scorecards to Boost Business Process Management

To fully integrate business process management (BPM) into an organization, leaders should develop measurement tools like a balanced scorecard. The simple exercise of designing a scorecard can guide and structure process activities and give everyone a better idea of how the business actually operates. In this article, learn how best-practice organizations United Illuminating Company, the Florida Department of Revenue, and Sandia National Laboratories use scorecards to bolster BPM initiatives.