Process Measures and Analytics - Caterpillar Financial Services Case Study

Published On:
June 30, 2010
Authored By:
APQC
Members-Only Content:

This case study from APQC's Process Measures and Analytics best practices report describes how Caterpillar developed and implemented a measurement system that results in improved process performance.

Type:
Case Study
Topics:
Process Measures, Process and Performance Management, Measurement, Measurement, Analytics
Industries:
Financial Services/Banking, Machinery

Related Resources

Case Study

Measuring What Matters: A Hypothesis-First Approach to Faster, More Confident Decisions

Lock
Infographics

Common Benchmarking Challenges and Tips to Address Them
Collections

2026 Process and Performance Management Priorities and Challenges
Articles

Culture is a Key Foundation for Process Work
Infographics

Most Common KPIs Across Organizations
Collections

2026 Operational KPI Priorities & Challenges
Infographics

2026 Top Challenges and Solutions: Data and Measurement
Infographics

KPI Trends Across the Years
Webinars & Videos

Process and Performance Management Priorities & Challenges for 2026
Presentation Slides

Process and Performance Management Priorities & Challenges for 2026
Data and Measures

2026 Process & Performance Management Priorities & Challenges: 2023, 2024, 2025, & 2026 Comparison Report

Lock
Data and Measures

2026 Operational KPI Priorities & Challenges: 2024, 2025, and 2026 Comparison Report

Lock