Building the Knowledge Management Program at El Paso Exploration & Production

El Paso Exploration & Production’s knowledge management (KM) program only launched in 2009, but the organization has already achieved more than $1.2 million in savings from its KM initiatives—and that’s hard-dollar savings above and beyond the intangible benefits of knowledge sharing. This case study provides an overview of El Paso’s KM journey, including:

• the reasons why senior leadership started the program,
• the KM tools and approaches that have been implemented,
• links to HR and competency development,
• strategies and tactics for increasing participation, and
• how the organization measures the value of KM activities.