APQC is probably most well-known around the world for its research in knowledge management. We’re not as acknowledged for our process classification framework (PCF), but in my humble opinion, the PCF is just as important as any work we do in knowledge management. The PCF represents one of a wide…

Governance. The mere utterance of the word evokes thoughts of jack-booted control freaks descending down upon hapless process teams. But it doesn’t have to be that way; modern governance models provide structure, guidance, and support to process owners and workers. By leveraging automation and…

We’ve all worked in an organization that feels chaotic. Here’s a common scenario: You’re happily performing a process, doing some work you’ve done dozens of times before, only to find out that the one sub-process you depend on has changed, and not for the better. Another common horror story…

I’m looking for this year’s crop of best practice partners in process management – could it be you? Process management–it’s a critical capability for any organization working with razor thin margins or dealing with the fleeting whims of fickle customers. Without effective process management…

We here at APQC read with interest the recently posted Business Process Manifesto from BP Trends Associates. The manifesto is aimed at cleanly defining what business processes are and their context within an organization. As the lead for the effort Roger Burlton has again facilitated a thought…