Local Knowledge Management Communities for Face-to-Face Sharing

By Jim Lee on May 23, 2013
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Smoke signals, carrier pigeons, Dilbert-style meetings, web meetings, virtual worlds, mobile, face-to-face meetings. It would seem that what once was old is new again. More precisely, I should say that the desire to connect with kindred spirits seems never to have waned. What do I base this upon? Recently, a few clients of mine expressed a desire to meet with others interested in KM, from other organizations, in their geographic area. So in other words, in this always-on always-connected world, they still want to sit and chat with others in person—go figure!

Making Process Change Management Stick

By Jonathan Kraft on May 16, 2013
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Change is hard…and most people don’t like change.  So, APQC, being APQC, is going to look at how we can make process change stick.  Later on this year, we will be launching a study currently titled, “Making Process Change Management Stick.”  We want to examine and share with others how leading organizations are making process management changes permanent within their company.

Benchmark Your Recruiting Practice

By Sue Lam on May 15, 2013
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HR benchmarking metrics are growing in popularity, but they’re typically expensive and difficult to get. You can gain a lot of insight from this information though. Benchmarking helps organizations understand where they stand compared to others in their industry. This information can allow them to improve, develop, and make key decisions. For example, benchmarking metrics can show areas of weakness; using this insight, businesses can figure out what to do to progress.

Despite Barriers, Finance Orgs Get Buy-In from Suppliers Resistant to E-Invoicing and AP Automation

By Elizabeth Kaigh on May 09, 2013
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Automation of invoice processing, especially when electronic invoicing (e-invoicing) via EDI—a supplier portal—or network is involved, can save an organization 60 to 80 percent of its AP processing costs compared to its paper-laden predecessor.

Knowledge Management Tools for Expertise Location

By Lauren Trees on May 07, 2013
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As many of you know, APQC held its 18th (!!) Annual Knowledge Management Conference in Houston last week. This is my sixth conference, and it’s always one of my favorite weeks of the year—getting to hear what’s going on in people’s KM programs, what challenges they’re facing, and all the success they’ve achieved.

Overcome Resistance to Process Change

By Abigail Heller on May 03, 2013
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In 2005, Antony Savvas wrote a blog post called Resistance to Business Process Management: Gaining Buy-In. He discussed in his ComputerWeekly.com article that human nature plays a critical part in successfully implementing business process management (BPM).

The Leadership Skills Disconnect from the Employee Perspective

By Sue Lam on May 01, 2013
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Michael Kirsten, a B2B content strategist of Kelly Services, in collaboration with APQC discussed the survey results of the Kelly Global Workforce Index-The Leadership Disconnect on Wednesday, May 8th.

A Blueprint for Purchasing and Procurement Success

By Becky Partida on Apr 26, 2013
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APQC has updated its popular report on procurement benchmarks and improved procurement processes. APQC’s Blueprint for Success: Procurement (Second Edition) now features new company examples and updated data on procurement performance metrics.

Some of the measures highlighted in the report are:

Fewer FTEs Mean More Temp Workers for Finance and Accounting

By Elizabeth Kaigh on Apr 24, 2013
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In the ever-tightening market for skilled finance professionals, organizations have to compete for skillful, experienced candidates. With little name recognition and a lack of branding possessed by companies like IBM, smaller finance organizations are left behind in the competition for the attraction and retention of these employees. Such recruiting challenges have been met with an unexpected solution: temporary workers.

Got SharePoint? Got Troubles…

By Jim Lee on Apr 23, 2013
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One of the things I like to mention to those trying to make SharePoint work for them is to understand this: A powerful feature of SharePoint is its flexibility; the biggest drawback of SharePoint is its flexibility. So it’s no wonder that so many people have found the ubiquity of SharePoint in their organizations to resemble the map location marked, “Hic sunt dracones.” Actually, depending upon an organization’s resources, SharePoint can be Jekyll or Hyde. Those with skilled developers can make rather elegant SharePoint implementations.