3 Huge Problems With Your Enterprise Wiki (It’s not What You Think)

Mercy Harper's picture

Want to get a content management geek fired up? Start talking about wiki software. The wiki can be a place to store definitions for our corporate acronyms and jargon, a spot to post reports and meeting minutes, and a space to store information about past projects.

Why Cisco Builds, Buys, and Partners its Way to Innovation

Andrea Stroud's picture

According to the The New Reality of R&D  article in the May 2014 issue of Fast Company magazine, organizations are no longer investing large amounts of money into long-term research that only offers a return on investment way down the road. Instead, they are teaming up with other organizations that have the necessary resources to improve the amount of time it takes to see a return on R&

Top Three Approaches to Grow and Leverage Technical Expertise

Carla O'Dell's picture

In my last post on making the most of technical expertise, I talked about three knowledge gaps technical leaders are contending with: turning mid-career employees (aka “nex’perts”) into experts, speeding up the learning curve for novices and new hires, and creating new innovations and solutions. Earlier this year, APQC surveyed more than 750 people to find out what they’re doing to close these gaps and which tools and approaches are most effective.

What's Your Leadership Culture?

Sue Lam's picture

For the past year, APQC has been doing in-depth research on the topic of leadership. We've looked at everything from the causes of the leadership deficit to the different types of leadership styles preferred by most organizations today.

Have you ever wondered what the leadership culture is like at your organization? Does your organization have an environment that promotes leadership development?

Why is managing the change process in KM so hard?

Cindy Hubert's picture

Admittedly, I have carried a banner (and passion) for knowledge management (KM) for 2 decades. APQC’s research and hands-on work with our members has resulted in a proven framework and a formula for successfully implementing KM; yet we hear time and time again of “failed” KM implementations. We go into strategic design and planning knowing that one of the 2 variables in every KM implementation is culture. And, still, how people react to KM is what keeps us up at night. What gives?

Knowledge Management Spotlight: How Gamification Can Identify Unwritten Rules in KM Program

Mercy Harper's picture

Lisa Austin, Manager, Knowledge & Information Management, and Georgette Suggs, Document Management Specialist -- KM, from Williams and Bush Brothers & Company talk about unwritten rules that will make or break your KM program, how leaders create unwritten rules, and how KM Gamification can help.

You can contact Lisa Austin at www.thekmcoach.com


Knowledge Management Spotlight: Accenture Shows Why KM Taxonomy Is Critical

Mercy Harper's picture

Sue Baktis, Senior Manager with Accenture, talks about how vocabulary, standardization and buy in from key stakeholders are the keys to building the right knowledge management taxonomy.  She also explains how to create good taxonomy that will help boost business goals.

Human Capital Management: Latest Research and Trends

Sue Lam's picture

For more than 30 years, APQC has studied how leading organizations, government agencies, and non-profits make the most of their greatest asset: people. Now more than ever, human capital management (HCM) is about doing more with less, and APQC has the vital HCM information you need to make sure your employees succeed. Among other things, APQC research reveals top HCM trends and best practices so your organization can acquire and maintain its competitive advantage.

Ford Motor Company Drives Environmental Performance through Standardization

Andrea Stroud's picture

Last month, APQC hosted a webinar with Lawrence Merritt, Jr., Manager of Global Environmental Policy at Ford Motor Company’s Environmental Quality Office. Merritt discussed Ford’s implementation of its environmental operating system (EOS). Ford has established a robust manufacturing environmental strategy with well-defined targets for environmental metrics such as water use and waste sent to landfills. Ford's EOS enables it to translate these targets into concrete, actionable items in its manufacturing plans.

Got Process? How Using Process Frameworks Can Improve Business Performance

Holly Lyke-Ho-Gland's picture

I recently talked with Carla Wolfe, Senior Business Analyst at Elevations Credit Union, to discuss how her organization used APQC’s Process Classification Framework (PCF) and other tools to build an Enterprise Process Map and how the organization’s collaborative use of software tools provided a platform for cross-enterprise engagement and viral cultural change.