3 Ways To Get Buy In for Process Improvement

Jess Scheer's picture

We’re process people.

We are in awe of Ikea’s ability to standardize the design of beds, bookcases, and boudoirs using the same handful of parts. We assign family chores using SIPOCs and RACIs.  We love frameworks and good relationship maps.

UPS Uses Big Data ORION Project to Transform Delivery through Better Navigation

Andrea Stroud's picture

Last month, Ryan Mervyn, former ORION project manager and current engineering coordinator at United Parcel Services (UPS), and Peter Frohling, current ORION manager, presented on an APQC webinar. Mervyn and Frohling provide a general overview of UPS' ORION program, the results and significance seen from ORION, and the advanced analytics used.

Business Intelligence, Big Data, FP&A Leaders, and the Uncertain Future

Mary Driscoll's picture

I recently talked to Steve Williams, president of DecisionPath Consulting, about the risks and rewards business executives face when trying to understand and use analytics, big data, and business intelligence.

What’s the basic argument you would make to a CFO who doesn’t yet know how business intelligence (BI) and analytics can help to boost shareholder value?

Ways ConocoPhillips Created a Wiki That People Actually Use

Mercy Harper's picture

In a recent KM webinar, we heard from Suzan Pickels, Knowledge Advisor and Supervisor at ConocoPhillips. Pickels talked about how ConocoPhillips developed and maintained a successful knowledge sharing initiative. Audience members really wanted to hear more about ConocoPhillips' enterprise wiki, as well as the ways the organization captures knowledge from retirees.

Benchmarks for HR Shared Services

Sue Lam's picture

Does your organization use an HR shared services organization? If so, how are you benchmarking its performance? To find out how HR shared services organizations are faring, APQC recently partnered with ScottMadden to complete the third cycle of a custom benchmarking study focused exclusively on HR Shared Services Organizations (SSOs). The study included questions and metrics related to HR shared services delivery models and operations, staffing, performance, and management infrastructure and technology.

What Are Your Knowledge Managers Afraid Of?

Lauren Trees's picture

Looking at the jack-o’-lanterns and inflatable spiders dotting my neighborhood this week, I started thinking about childhood fears—and grownup ones. I’m more likely to worry about the lure of leftover mini Snickers than ghosts or goblins, but the things that really keep me up at night tend to be “the big stuff,” such as work and family.

Recruiting and Hiring Management Accounting and Finance Talent

Sue Lam's picture

Do you hire or recruit management accounting and finance talent? If so, I would like to invite you to participate in APQC and IMA®’s (Institute for Management Accountants) survey on the state of entry-level management accounting and finance talent.

Why Big Data Needs to Speak a Language Executives Understand

Mary Driscoll's picture

Big Data is all the rage, with more and more companies drawing on burgeoning data streams to better understand their customers and make better business decisions. But it can be tricky when you’re trying to turn data into insights and actions that provide a competitive advantage. And both data analysts and business executives can get in the way of progress.

Cognitive Psychology, Knowledge Management, and Why Not Everything Is Important

Carla O'Dell's picture

The most recent entrant in the cottage industry of cognitive psychology books, Daniel Leviten’s new book The Organized Mind, attempts to help us sort through the vast amount of information demanding our attention daily. Leviten claims we are victims of our evolutionary and inadequate attentional filter.

PMO Imperative: Closing the Skill Gap to Support Strategic Initiatives (Infographic)

Holly Lyke-Ho-Gland's picture

Strategy implementation is by far the hardest part of strategic planning and requires many of the skills project management offices (PMOs) exhibit—core competencies (e.g., time management and problem solving) and softer skills (e.g., leadership and communications). To better understand what contributes to PMO’s assignment to strategic initiatives, APQC conducted correlation analysis on its recent survey, Defining Characteristics of Next Generation PMOs data.