11 Ways to Kickstart Better Leadership

Sue Lam's picture

Organizations today are experiencing a leadership deficit. In recent years, surveys have revealed that CEOs fear a shortage of leaders across the globe will impede their plans for growth. Yet business press and business research show the leadership deficit is continuing unabated. However, some organizations have managed to buck this trend and are effectively developing leaders within their organizations. APQC conducted a best-practices study with several organizations that are best-practice in training and developing leaders. These five organizations are:

Want Better HR Performance? Start Using HR Metrics

Sue Lam's picture

The use of HR metrics is becoming increasingly common. However, some organizations may be hesitant to adopt using a standard set of metrics for measuring HR performance because of the fear of increased costs; organizations understand that money and resources are required for implementing standard metrics because it takes time to develop and implement the measurement system and train employees. Some organizations may not be able to build a business case for these costs in the short term unless using the metrics is associated with lower costs in the long run.

If You Don’t Have These Big Q Enablers You are in Trouble

Jay Mankad's picture

Big Q and little q are terms discussed by Dr. Juran and is key in fully understanding the significance of quality, and how to achieve World Class premier and sustainable Quality.


How Special Forces Can Help Save Process Improvement Initiatives

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Jonathan Kraft's picture

I recently spoke to Carla Wolfe, Senior Business Analyst at Elevations Credit Union, about how Elevations Credit transformed organizational BPM performance by focusing on engagement, validation, and deploying ‘Special Forces’.

Carla will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

You can follow Elevations Credit Union @elevationscu.

Benchmarking Basics: Know the Rules of the Game

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Ron Webb's picture

Working with benchmarking organizations affords me a view of some of the mistakes organizations regularly make, as well as the things that make them successful. One of the basic mistakes I see organization make is not adhering to some foundational benchmarking principles or rules. This doesn’t happen out of malice; it mainly occurs because organizations focus on the data and information they want to collect and ignore aspects of the benchmarking process. This isn’t a new issue by any means, either.

Stop Focusing on Process Model Rules and Focus on Results

Holly Lyke-Ho-Gland's picture

I was able to talk to Ronald G. Ross Co-Founder & Principal, Business Rule Solutions, LLC and
Executive Editor, Business Rules Journal, about how to build a better business process model and why having too many rules can be a problem.

What is the main reason people still focus on making traditional process models?

What Will Future of Knowledge Management Work Be Like?

Jim Lee's picture

The workplace of the future won’t be a place at all. It will be anyplace, anytime, by any technology. Of course, the mantra of “always on, always connected” is well known by many already so why aren’t we there yet? It’s about the business rules; the rules that have yet to be written. To wit, one organization creates an email moratorium rule in order for people to focus on other things. Another goes even further by attempting to eliminate email altogether. Another creates a rule that says instantaneous responses to colleague requests are expected.

U.S Postal Service is Leveraging Its Strengths: Is Your KM Program?

Carla O'Dell's picture

It is probably old news to you, but I was taken aback to read an article in Wall Street Journal (WSJ) written August 4, 2014 by Laura Stevens. It said that Fed Ex and UPS use the U.S. Postal Service to deliver many of their ground packages, and Amazon is leveraging our dear old USPS, too. According to the WSJ, “For FedEx alone, the post office delivers an average of 2.2 million packages a day, or about 30% of the express-mail company's total U.S.

Do Supply Chains Adapt Fast Enough to Changes in Market Conditions?

Becky Partida's picture

The complex nature of doing business in a global market can be a challenge for organizations’ supply chains. Supply chain experts have encouraged organizations to become adaptable so that they can maintain an advantage over competitors, and many companies have responded by stepping up their efforts. Organizations are turning more toward data visibility, data analysis, and collaboration to enable them to better anticipate market changes.

5 Reasons Your Process Improvement is Likely to Fail

Jonathan Kraft's picture

Harold Strawbridge, Director of Innovation of Inglis talks about the keys to building the right kind of process map such as asking the right questions, finding the right people to do it, and keeping people engaged in process improvement.  Harold will be a presenter at the 2014 APQC Process Improvement Conference October 16-17.

You can find Harold on Twitter @strawbridge3rd.