When business leaders tell me they want to pursue knowledge management, one of the first questions I ask is about staffing. You can’t make things happen with no one running the show. Focused attention is paramount: At the very least, one full-time person needs to be dedicated to developing the KM…

Quiet quitting is real and it's a terrible idea. I am here to challenge the notion that finding balance in life comes from less effort in the workplace and a rise in the number of disengaged employees.  Instead, we should raise a red flag and refuse to accept this insanity!  We should be…

Since early 2021 mergers & acquisition (M&A) deals have been on the rise. 2021 saw $5.1 trillion in M&A transactions. Though the price of these deals is also on the rise, the volume and size of the deals are expected to continue to increase in 2022.  However, organizations continue…

The knowledge management field has become increasingly professionalized in recent years, with more standardized job requirements and degree programs targeted at KM roles. But a lot of KM is about creative problem solving, relationship building, and trust—and there’s no step-by-step handbook to get…

As we discussed before, data is the proverbial life blood of most organizations. It’s how we understand performance, identify opportunities for improvement or growth, and make objective strategic decisions. But good data requires asking the right questions and measuring the right things—or in other…

Earlier this year we discussed the importance and role of data visualization. Data is the proverbial lifeblood of decision making in most organizations—whether its managing performance, identifying improvement opportunities, or driving strategic directions. Organizations rely on data visualizations…

Whether it’s a full-scale ERP implementation or citizen developed bots, technology implementations require extensive investments. These investments include the hidden expenses of time by employees for training, customization, and the ever-challenging buy-in and adoption. So, for something so…

In a recent APQC blog post, I wrote about a key tool for dealing with employee turnover—the exit interview. In this blog post, I want to talk about another critical component of any employee retention program—the stay interview. What is a stay interview? A stay interview is a discussion between…

Smart knowledge management teams cultivate close relationships with their stakeholders out in the business. This helps KM stay aligned with strategic priorities, anticipate ever-changing user needs, and advise business groups on how to apply KM tools and approaches to solve problems. As…

Your organization has made public diversity, equity, and inclusion (DEI) commitments. It’s issued a comprehensive DEI report, avoided costly DEI missteps, and received some positive DEI press. These are important and promising developments—but there are still things that can stand in the way of…