Last month, we asked our knowledge management community call audience about the techniques their organizations use to connect employees with experts and tacit knowledge. The results show that most firms rely on at least two expertise location approaches, including communities of practice, discussion forums, collaboration sites, employee profiles, and social networking/microblogging.
Right now, APQC is collecting more data to identify the best strategies for expertise location at http://www.apqc.org/survey/expertise-location. The survey is open until this Friday, March 1, and participants will get a free report of findings by April 1. Please take a few minutes to answer the survey—the more people who participate, the more meaningful the results will be.
You can also read more about expertise location in the following articles. The first one was just published today and contains more in-depth analysis of the community call survey I mentioned above.