Applying Knowledge Management in the Business

Knowledge management programs can provide infrastructure—people, processes, and technology—to enable the flow of organizational knowledge. But it is up to people working in business processes and functions to use that infrastructure to collect, share, access, and use knowledge in line with business needs. Partnership and collaboration with these internal customer groups is a critical success factor for KM implementation and adoption.

The collection curates content from research that focuses focus on KM’s relationship with internal customer groups and how KM is applied in different parts of the business.