Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC has identified six potential barriers that can impede the transfer of best practices between teams or locations within the same organization. This article describes the…
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Tools & Templates|
APQC’s Worksheet for Identifying Barriers to the Transfer of Best Practices
This worksheet is designed to help organizations identify barriers that might hinder the transfer of best practices among individuals, teams, locations, or business units. …
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Tools & Templates|
How Teach for America Facilitates Collaborative Problem Solving
This document outlines Teach for America's process for running learning labs, facilitated sessions that help employees and supported teachers solve current challenges,…
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Tools & Templates|
Oral History Interviews with Retiring Experts: Example Process
As part of their knowledge retention and transfer processes, many organizations record oral histories from retiring experts and long-tenured employees in order to capture key…
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Tools & Templates|
Questions to Capture Critical Knowledge from Employees
This document provides sample interview questions designed to capture critical role-related knowledge from employees. APQC recommends posing a version of these questions to…
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Tools & Templates|
APQC's Levels of Knowledge Management Maturity
APQC's Levels of Knowledge Management MaturitySM provide a road map for moving from immature, inconsistent knowledge management activities to mature, disciplined approaches…
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Tools & Templates|
Job Handoff Document Template
The goal of this document is to create a record of all the things a position holder would need to tell someone who was replacing them in that role. The document should be…
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Tools & Templates|
APQC's Template for Capturing Best Practices
This is a template to help organizations capture proposed best practices related to projects, processes, and other business activities.
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Knowledge management (KM) teams often find that their goals and activities overlap with those of the learning and development (L&D) organization. Both want to connect people…
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Articles|
Building a KM Partnership with HR
Under the umbrella of HR, the learning and development organization is the most obvious target for knowledge management (KM) partnership. However, KM may also need to partner…
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Presentation Slides|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Webinars & Videos|
Delivering KM Value During Crises and Chaos
In today’s organizations, jarring, rapid-fire change is becoming the new normal. This means that KM teams must learn to thrive amidst a barrage of mergers, acquisitions,…
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Articles|
Building a KM Partnership with IT
The IT function is the most obvious fit for knowledge management partnership. KM relies on IT to build, configure, and manage many of the applications employees use for share…
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There are several reasons why knowledge management (KM) functions should partner with enterprise digital teams. KM’s understanding of information flows, content and…
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Infographics|
What Makes Shell Excellent at KM?
Royal Dutch Shell earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 4 on APQC’s KM Capability Assessment at the business-unit level. This infographic…
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