Using Process Tools for Diversity, Equity, and Inclusion Webinar Q&A

In January 2022, APQC hosted Sarah Mushtaq (Consultant, KJI Consulting Collective) and Melinda Munro (Consultant, Munro Strategic Perspective) for a webinar about how organizations can use process tools to drive meaningful change that promotes inclusivity, diversity, equity, and antiracism (IDEA) across the business. Mushtaq and Munro shared examples drawn from two process tools—the Municipal Reference Model and APQC’s Process Classification Framework (PCF)®—to show how these tools can spur deeper thinking that not only promotes IDEA, but also helps organizations to design more efficient and effective processes. 

This article summarizes the question-and-answer portion of the webinar.