The Xerox Profile: Best Practices in Organizational Improvement

APQC has benchmarked hundreds of organizations. Despite access to so many leading organizations, APQC continuously comes back to the Xerox Corp. to find compelling best practices in performance and process improvement initiatives. In fact, Xerox has been recognized as a best-practice organization in 12 of APQC's consortium benchmarking efforts.

The Xerox Profile: Best Practices in Organizational Improvement is the second report in the profile series, a group of publications that compiles years of benchmarking research and tells the story of an organization's continuous improvement efforts. Unlike a report that simply indicates an organization's current perspective, this series details research from the early days of modern improvement efforts through to the organization's mature outlook as it experiences successes.
Readers have an opportunity to examine how an organization began its improvement efforts, how its focus evolved, and what challenges it has faced. This is an excellent way to compare your own organization's improvement efforts.