Using Metrics that Drive Bottom Line Value--Delta Dental of Kansas Case Study

Published On:
October 03, 2012
Authored By:
APQC
Members-Only Content:

Performance measurements systems are a way to improve organizational performance. This case study, from the Using Metrics that Drive Bottom Line Value Best Practices Report, explains how best practice organization Delta Dental of Kansas approaches measurement, specifically how to: use the voice of the customer, link performance targets to rewards, assign accountability for measures, and foster support for the system.

Also found in Using Metrics that Drive Bottom Line Value (Collection)
Type:
Case Study
Topics:
Process and Performance Management, Performance Measurement, Measurement, Measurement, Corporate Performance Measures
Industries:
Insurance

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