10 Steps to Get a KM Program Off the Ground: Executive Summary

Speed to results is critical for any fledgling knowledge management program. The faster KM can switch from planning to execution and start delivering value to the business, the more likely it is to secure the funding and support needed to flourish over time.

APQC recently encountered three organizations—Prudential Financial, Swagelok, and U.S. Pharmacopeia—that moved quickly to develop and execute their initial KM strategies. This executive summary outlines their approach in 10 simple steps. See the full white paper for details and examples.