Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Case Study|
Excellence in Knowledge Management at U.S. Army Corps of Engineers Southwestern Division
The U.S. Army Corps of Engineers (USACE) Southwestern Division (SWD) earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 3 on APQC’s KM…
-
Articles|
Implementing a User-Oriented Taxonomy
The most critical success factor for taxonomy is aligning the taxonomic design and lexicon to end-user needs. In this article, you will learn about different approaches to…
-
Webinars & Videos|
KM Met Adult Learning: A Love Story (Community Call)
Teach for America’s knowledge management team recently merged with the adult learning function as part of a larger organizational strategy to become a learning organization…
-
Collections|
Promoting Knowledge Management and Making It Stick
Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and…
-
Case Study|
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
This blinded case study focuses on a software and technology consulting firm that wanted to make its sales, delivery, and support personnel as efficient as possible while…
-
This blinded case study focuses on a large software company that wanted to improve the flow of knowledge between its product groups and the rest of the organization and give…
-
Reports & White Papers|
APQC's Knowledge Management Program Framework
APQC's Knowledge Management Program Framework provides a detailed roadmap to design, implement, and sustain a KM program. This white paper describes the framework in detail,…
-
Tools & Templates|
APQC's Criteria to Select KM Projects
This worksheet is designed to help organizations select appropriate knowledge management (KM) pilot projects. When KM teams select pilots, they must consider a range of…
-
When an organization launches a new or revamped knowledge management strategy, it often selects pilot projects to test and prove out that strategy. Among the most important…
-
Articles|
How to Use Chatbots for Knowledge Management
Chatbots have tremendous potential for knowledge management because they allow employees to access knowledge at any time and without having to wade through pages of search…
-
Tools & Templates|
Mini KM Capability Assessment
The Mini KM Capability Assessment gives you a quick look at how advanced your organization is in understanding and implementing knowledge management, this 15-question…
-
Tools & Templates|
Knowledge Management Capability Assessment Tool
The Knowledge Management Capability Assessment Tool (KM CAT) looks at everything from your KM strategy to how KM is funded, the governance in place, the processes and…
-
Tools & Templates|
Knowledge Management Benchmarks and Metrics Assessment
Complete APQC’s Knowledge Management (KM) Benchmarks and Metrics Assessment to find out how your organization’s KM program, initiative, or service stacks up against the…
Key performance indicators and benchmarking data related to your search results are available. Click "View All Measure Spotlight Results" to open the search results.