The Role of Artificial Intelligence in Process Improvement and Knowledge Management
During this session, Google discussed how Artificial Intelligence, driven by Generative AI, is becoming a board-level topic for many businesses, and how it is set to revolutionize process improvement and knowledge management. The presentation covered understanding the different types of AI, demonstrating generative AI models, discussing associated risks, and providing a framework for evaluating the use of AI in these domains. The session's learning objectives included explaining the differences between the four types of AI, describing the basic architecture and functions of Generative AI Models, and developing a roadmap for evaluating the use of AI in knowledge management and process improvement efforts.
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