Is your current IT infrastructure meeting expectations?
Is Your Current IT Infrastructure Meeting Expectations?
(Houston, TX - March 10, 2008) - APQC has released a metric snapshot of number of IT FTEs for delivering and supporting IT solutions per $1 billion revenue. The snapshot is based on APQC's Open Standards Benchmarking CollaborativeSM (OSBC) research, which indicates a large gap in the number of IT FTEs required to service the organization at the top level (8.7), median level (22.9), and bottom level (63.4).
When you look only at organizations with large revenue bases (i.e., greater than or equal to $1 billion), the gap gets somewhat smaller between top and bottom performers. For these organizations, the IT FTE staff count per employee customer at the top level (6.9) is 5.6 times less than the counts for the bottom level (38.7).
When you look at only organizations with smaller revenue bases (i.e., less than $1 billion), the gap for the number of IT FTEs gets even wider for the three categories. For these organizations, the IT FTEs for delivering and supporting IT solutions per $1 billion revenue at the top level (14.1) is 6.2 times less than for the bottom level (87.6).
When looking at the infrastructure resources involved with planning and maintaining the customer delivery process as well as ensuring its cost effectiveness, are organizations getting better at staffing their departments relative to the needs of their employee base? Clearly, top-performing entities are making the right strides. Process and technology improvements are allowing top performers to accomplish corporate objectives with much fewer resources, giving them an increased opportunity to achieve key corporate goals (e.g., labor cost reduction).
If your organization is interested in finding out at no cost how its number of IT customers serviced per IT FTE ratio compares in terms of cost and productivity metrics, we invite you to participate in APQC's IT survey.
In return for participation, you will receive a complimentary, detailed, personalized report comparing your organization's performance against the OSBC database. Of course, APQC keeps all data confidential according to the rules laid out in its Benchmarking Code of Conduct (www.apqc.org/bmkcode).
Note: Additional metrics, high resolution charts, case studies, and interviews are available to support specific editorial needs.
(The top level is the performance level above which 20 percent of the responses fall; the bottom level is the performance level above which 80 percent of the responses fall.)
(Data Source: OSBC IT survey database, retrieved March 10, 2008)