Response time in hours for non-routine "redeploy and retire employees" inquiries

This measure determines the number of hours spent responding to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the process "redeploy and retire employees," which consists of promotion/demotion/transfer processing, separation/retirement process, leave of absence administration, employee outplacement, and relocation. It is part of a set of Cycle Time measures that help companies analyze the duration of the process "redeploy and retire employees" from beginning to end.

Benchmark Data


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Measure Category:
Cycle Time
Measure ID:
Total Sample Size:
116 All Companies
25th Median 75th
- - -
Key Performance Indicator:

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Compute this Measure

Units for this measure are hours.

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Response time in hours for a non-routine inquiry for the process group "redeploy and retire employees"

Key Terms

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Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.3.1)

  • 7.6.1 - Manage promotion and demotion process (10512)
  • 7.6.2 - Manage separation (10513)
  • 7.6.3 - Manage retirement (10514)
  • 7.6.4 - Manage leave of absence (10515)
  • 7.6.5 - Develop and implement employee outplacement (10516)
  • 7.6.6 - Manage workforce scheduling (20132)
    • - Receive required resources/skills and capabilities (20133)
    • - Manage resource deployment (10517)
  • 7.6.7 - Relocate employees and manage assignments (17055)
    • - Manage expatriates (10520)