This measure projects the time spent to respond to non-routine inquiries (i.e. those that require complex responses and subject-matter expert escalation) for the process "develop and manage HR planning, policies, and strategies," which consists of workforce planning, compensation planning, succession planning, employee diversity, program design, policy administration, and policy development. It is a Cycle Time measure that helps companies analyze the duration of the process "develop and manage human resources (HR) planning, policies, and strategies" from beginning to end.
Response time in hours for a non-routine inquiry for the process group "develop and manage HR planning, policy, and strategies"
Cycle time is the total time from the beginning of the process to the end. This includes both time spent actually performing the process and time spent waiting to move forward.