Percentage of order inquiry contacts received through new (such as digital/electric) channels
This measure calculates the percentage of order inquiry contacts received through new (e.g., digital/electric) channels. It is part of a set of Process Efficiency measures that help companies optimize the performance of their "manage customer sales" process by minimizing waste and refining resource consumption.
Benchmark Data
Measure Category:
Process Efficiency
Measure ID:
102339
Total Sample Size:
483 All Companies
Performers:
25th
- Median
- 75th
-
- Median
- 75th
-
Key Performance
Indicator:
No
Indicator:

Compute this Measure
Units for this measure are percent.
Percentage of order inquiry contacts received through new (such as digital/electric) channels
Key Terms
Process efficiency
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.