Percentage of order inquiry contacts received through new (such as digital/electric) channels
This measure calculates the percentage of order inquiry contacts received through new (e.g., digital/electric) channels. It is part of a set of Process Efficiency measures that help companies optimize the performance of their "manage customer sales" process by minimizing waste and refining resource consumption.
Benchmark Data
Sorry! Not all users have access to all of our resources.
Want to unlock access to all of our resources?
Learn about MembershipMeasure Category:
Process Efficiency
Measure ID:
102339
Total Sample Size:
484 All Companies
Performers:
| 25th | Median | 75th |
|---|---|---|
| - | - | - |
Key Performance Indicator:
No
Compute this Measure
Units for this measure are percent.
Percentage of order inquiry contacts received through new (such as digital/electric) channels
Key Terms
Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.