Percentage of operational workers/office staff that receive a formal performance review

This measure calculates the percentage of operational workers/office staff (i.e. employees who do not have any management responsibility) that receive a qualitative or quantitative assessment through a formal review. It is part of a set of Process Efficiency measures that help companies optimize their "manage employee performance" process by minimizing waste and refining resource consumption.

Benchmark Data


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Measure Category:
Process Efficiency
Measure Id:
Total Sample Size:
1,436 All Companies
Key Performance

Compute this Measure

Units for this measure are percent.

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Percentage of operational worker/office staff employees who receive a formal performance review

Key Terms

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Process efficiency

Process efficiency represents how well a process converts its inputs into outputs. A process that converts 100% of the inputs into outputs without waste is more efficient than one that converts a similar amount of inputs into fewer outputs.


The metric value which represents the 50th percentile of a peer group. This could also be communicated as the metric value where half of the peer group sample shows lower performance than the expressed metric value or half of the peer group sample shows higher performance than the expressed metric value.

Measure Scope

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Cross Industry (7.3.0)

  • - Define employee performance objectives (10479) - Outlining the objectives for employee performance. Establish key performance objectives and measures such as customer-focus objectives, financially focused objectives, and employee growth objectives.
  • - Review employee performance (21434) - Execution of employee reviews/performance on a frequent basis.
  • - Manage employee performance (21435) - Management of reviewing employee performance. This includes the tools that are used, the frequency of the reviews, and how the reviews are used within the organization.
  • - Evaluate and review performance program (10481) - Assessing and revamping performance programs, including the instruments used to measure employee performance standards. Review and upgrade these performance programs to avoid any deprivations and ensure effectiveness.