Percentage of "manage employee information" inquiries received via non-digital communication channels

This measure calculates the percentage of inquiries received via non-digital communication channels for the process "manage employee information," which consists of management reporting, employee information inquiry, employee data maintenance, content management, HRIS, employee metrics, and time and attendance processing. It is part of a set of Supplemental Information measures that help companies evaluate additional variables not covered elsewhere for the process "manage employee inquiry process."

Benchmark Data

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Measure Category:
Supplemental Information
Measure Id:
101796
Total Sample Size:
67 All Companies
Performers:
25th
Median
75th
Key Performance
Indicator:
No

Compute this Measure

Units for this measure are percent.

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Percentage of inquiries received for the process group "manage employee information" employees" through non-digital communication channels

Key Terms

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Supplemental Information

Supplemental information is data that APQC determines is relevant to decision support for a specific process, but does not fit into the other measure categories such as cost effectiveness, cycle time, or staff productivity.

Full-time Employee, Part-time Employee, and Temporary Employee

Full-time Employee

For the purpose of this survey, a regular full-time employee is hired for an indefinite period of time and is normally scheduled to work forty hours per week. Appointment is continuous, subject to satisfactory performance and availability of funding.

Part-time Employee

For the purpose of this survey, a regular part-time employee is hired for an indefinite period of time and is scheduled to work less than forty hours per week.

Temporary Employee

A temporary employee is employed for a finite period of time, to fulfill a time-limited role, or to fill the role of a permanent employee who is absent from work. The length of time an employee can work for the organization and be considered a temporary employee may be governed by employment legislation.

Measure Scope

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Cross Industry (7.2.1)