IT service management cost as a percentage of total IT cost, excluding depreciation/amortization

This measure calculates the IT service management cost (help desk: incident management and IT service requests, service delivery control and operations management, service demand and performance planning, infrastructure resource planning and administration, IT asset and configuration governance, capacity management, business continuity / disaster recovery) as a percentage of the total IT cost. Total IT Cost or Budget (excluding depreciation/amortization; i.e., based on cash flow) includes operating and capital expenses for performing the entire IT function. Operating expenses are independent of including or excluding depreciation/amortization. Capital expenses should include costs for all capitalized IT assets acquired during the reporting period. The Function "manage information technology (IT)" (20607) includes [Managing process groups relevant to the business of information technology within an organization. The process groups include "Develop and manage IT customer relationships", "Develop and manage IT business strategy", " Develop and manage IT resilience and risk", " Manage information", " Develop and manage services/solutions", "Deploy services/solutions", and " Create and manage support services/solutions".]. This Cost Effectiveness measure is intended to help companies understand this cost expenditure related to the process group "Create and manage support services/solutions".